Delivery

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm. We aim to ship orders placed before 3pm Monday - Thursday same day.

Carriers

We use the following carriers to deliver our orders:

Royal Mail 24
Royal Mail 48
APC Next Day
UKmail Next Day

(Scottish highlands & Northern Ireland are not next day service 2-3 days should be allowed) 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st & second class Royal Mail deliveries will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order  you will be informed at the checkout. In some cases we will ship you the part of your order that is in stock and the back order items when they arrive however this is not always the case. In some instances i.e for overseas shipping or Northern Ireland we reserve the right to ship the entire order once the back ordered item becomes available in stock for dispatch. You will not be charged any additional shipping and handling for the second shipment if we decided to ship the items separately. Every effort is made to keep stock levels up to date on the website.