TUFF-LITE / TUFF-HEX5

Shipping Rates

• UK Mainland Economy - From £4.95 - Free above £40 spend.
• UK Mainland DPD Express - From £7.95 (Next day service before 1pm)
• Northern Ireland - From £9.95
• Scottish Highlands - From £9.95 - Free above £50 spend.
• Scotland - From £4.95 - Free above £40 spend.
• Addiction Box Monthly Subscription - £5.95.

Before the final checkout page you will be shown what the cost of shipping will be.

Special shipping price for Tuff-Tile & Tuff-Lights apply. Shipped direct from factory.

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm unless it is a Bank Holiday. We aim to ship orders placed before 1pm Monday - Friday same day. 

**Note, DPD will quite often attempt Saturday Delivery on orders dispatched on Fridays**

Carriers

We use the following carriers to deliver our orders:

• DPD - Primary Courier
• Royal Mail
• DHL
• Parcelforce

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st & second class Royal Mail deliveries will not have tracking numbers.

Back Orders

If an item is on back order you will be informed at the checkout. In some cases, we will ship you part of your order that is in stock and the back order items when they are restocked. However, this is not always the case. In some instances, i.e for overseas shipping or Northern Ireland we reserve the right to ship the entire order once the back ordered item becomes available in stock for dispatch. You will not be charged any additional shipping and handling for the second shipment if we decided to ship the items separately. Every effort is made to keep stock levels up to date on the website. 

Christmas Holidays

During the Festive period, we usually close for 2 weeks to give our staff a proper break over Christmas. This is typically over the Christmas week through to the week covering New Year's Day. Exact dates will vary year to year. 2025 closure will be from 20th December 2025. Normal hours will recommence on 5th January 2026.