Autoglanz Privacy Policy

This Website is owned by Tetrachem (hereafter “Company”) , a company registered in England and Wales.

We take user privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices. AS MORE CLEARLY DEFINED HEREIN, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering or placing an order on this website at, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the web site.

For the purposes of the Data protection Act 1998, the Data Controller is Tetrachem of Unit 1C Arrow Court Industrial Estate, Kington, Herefordshire, HR5 3ER, (

Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when signing up for an Account or making a purchase from us. If you do not accept and agree with this Privacy Policy, please stop using our site immediately.

  1. Definitions and Interpretation

 In this Policy, the following terms shall have the following meanings:


means an account required to access and/or use certain areas and features of our site;


means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by our site are set out in section 9, below;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and


means Tetrachem Ltd, a limited company registered in England under company number 09639815, whose registered & trading address is Unit 1C Arrow Court Industrial Estate, Kington, Herefordshire, HR5 3ER.

      2.   Information About Us

2.1.   Our site is owned and operated by Tetrachem Ltd, a limited company registered in England & Wales under company number 09639815, whose registered & trading address is Unit 1C Arrow Court Industrial Estate, Kington, Herefordshire, HR5 3ER.

2.2.   Our VAT number is 216445029.

2.3.   Our Data Protection Officer is  Mr Joseph Pritchard , who can be contacted via our Contact Us form with the subject line of “my data protection”, by telephone on  +44 (0)1544 231 159 , or by post at Autoglanz Ltd Unit 1C Arrow Court Industrial Estate, Kington, Herefordshire, HR5 3ER.

       3.   What Does This Policy Cover?

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

       4.   Your Rights

4.1.   As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

4.1.1.   The right to be informed about our collection and use of personal data;

4.1.2.   The right of access to the personal data we hold about you (see section 12);

4.1.3.   The right to rectification if any personal data we hold about you is inaccurate or incomplete (please Contact Us or use the details in section 12);

4.1.4.   The right to be forgotten - i.e. the right to ask Us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please Contact Us or use the details in section 12);

4.1.5.   The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6.   The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7.   The right to object to us using your personal data for particular purposes; and

4.1.8.   Rights with respect to automated decision making and profiling.

4.2.   If you have any cause for complaint about our use of your personal data, please Contact Us or use the details provided in section 19 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

4.3.   For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.


5.1 When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, email address, home or business address and other information. The Company will not collect personally identifiable information from users while they use the web site, unless they voluntarily provide it to us or authorise us to collect such information. Users may provide other information about themselves, in addition to the mandatory personal information (hereafter “Voluntary Information").

5.2 The Company may use or disclose personally identifiable information to:

5.2.1. Operate and manage the Company web site;

5.2.2. Enable you to participate in interactive features of our service, when you choose to do so;

5.2.3. Provide products/services that have been requested by you;

5.2.4. Respond to other inquires or requests by you.

5.2.5. Provide you with information about specials, sales or new products or services that the Company will introduce in the future.

5.2.6. It’s partners and/or vendors in order to fulfil orders from you.

5.3 In order to provide the best services, the Company may disclose your name on certain pages at We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Company, without consent, except in connection with the sale or merger of the Company or the division responsible for such services provided.

5.4 The Company may also use such Voluntary Information for marketing its products and services to you unless you have ‘opted out’ of receiving such marketing information from us. User may ‘opt out’ by contacting customer service at

5.5 The Company may, from time to time, send or post surveys or requests for your feedback in order to help us make our web site and services better. Any responses we receive from users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Company, except that information provided in the Feedback/Comments areas.

5.6 The Company may, from time to time, send notices about special offers, promotions or contests. If you sign up to participate in any of these, we will collect your email address. If you are chosen for a promotion or as a winner in a contest, you give the Company permission to use your name, image and other information about you, for marketing purposes.

5.7 To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


6.1 The Company collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

6.2 The Company may use and disclose non-personally identifiable information for any number of reasons, including but not limited to, working with business partners and improving our web site and services

       6.3 NEWSLETTER

The Company regularly sends out a Newsletter via email (hereinafter "Newsletter") to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from AutoGlanz and about the upcoming week’s events or special promotions.

User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at Every email that is sent will also have an “opt out” or “unsubscribe” link in the footer of the email.

       7.   How and Where Do We Store Your Data?

7.1.   We only keep your personal data for as long as we need to in order to use it as described above in sections 5-6, and/or for as long as we have your permission to keep it.

7.2.   Some or all of your data may be stored outside of the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK under the GDPR legislation:

7.3.   Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

7.4.   Steps we take to secure and protect your data include:

7.4.1.   We use HTTPS throughout our site to ensure data communications are encrypted.

7.4.2.   Access to customer data is restricted, we have password policies and use encrypted tunneling to ensure access remains secure.

7.4.3.   Payment details are never processed directly or retained in any way by Autoglanz or Tetrachem - we use Shoppay, PayPal, Clearpay, Klarna, Applepay, Googlepay to complete our payment processing, all of whom are industry leading third party suppliers who priority is data security.

7.4.4.   All online systems and infrastructure are regularly monitored and updated in order to maintain security.

7.4.5.  We only contract with industry leading suppliers for third party data services. Their privacy measures are regularly reviewed to ensure your data remains secure.

       8.   Do we Share Your Data?

8.1 The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

We may sometimes use third party data processors that are located outside of the European Economic Area ("the EEA") (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:

8.2.1.   ShopPay. One of the worlds leading online payment providers ShopPay utilises industry leading online security measures. It is their top priority that customers' transaction data is kept secure at all times.

8.2.2. PayPal. Again, One of the worlds leading online payment providers utilising industry leading online security measures. It is their top priority that customers' transaction data is kept secure at all times. PayPal’s security policy can be found here:

8.2.3.   Google. The worlds largest search engine, more than 70 percent of worldwide online search requests are handled by Google, placing it at the heart of most Internet users' experience. They are world leaders in online security. Googles' security policy can be found here:

8.3 Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at

8.4 You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

8.5 Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

8.6 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

8.7 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


9.1 Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our web site and search or post without having to log in again and again. Cookies are also used by our affiliates or links to identify you as a User of

9.2   The following first party Cookies may be placed on your computer or device:

Name of Cookie



The association with your shopping cart.



Stores the category info on the page to load pages faster.



The items in your Compare Products list.



An encrypted version of your shopper customer ID.



Indicates if the you are currently logged in to the store.



An encrypted version of your customer group.



Indicates if caching is disabled or enabled.



Your session ID.



Determines if guests can edit orders.



The last category visited by you in our store.



The most recent product you’ve viewed.



Indicates whether a new message has been received.



Indicates if the cache can be used to store information.


A link to information about your cart and viewing history.



Items you’ve recently compared.



Information on products you’ve emailed to friends.



The store view or language chosen you’ve chosen.



Indicates if you’ve allowed cookies to be saved.



The products you’ve recently viewed.



An encrypted list of products added to the your wishlist.



The number of items in your wishlist.



Used to distinguish users.


Used to distinguish users.

and the following third-party Cookies may be placed on your computer or device:

Name of Cookie




Google Maps

One of a number of cookies on any page that includes a Google Map. These include a mixture of pieces of information to measure the number and behaviour of Google Maps users.


Google Maps

One of a number of cookies on any page that includes a Google Map. These include a mixture of pieces of information to measure the number and behaviour of Google Maps users.


Google Maps

One of a number of cookies on any page that includes a Google Map. These include a mixture of pieces of information to measure the number and behaviour of Google Maps users.


Google Maps

One of a number of cookies on any page that includes a Google Map. These include a mixture of pieces of information to measure the number and behaviour of Google Maps users.


Google Maps

One of a number of cookies on any page that includes a Google Map. These include a mixture of pieces of information to measure the number and behaviour of Google Maps users.


Doubleclick (by Google)

This is an add targeting cookie which aims to provide relevant add content to users.



A security cookie designed to identify trusted clients on shared IP addresses. It does not correspond to any user ID in your web application and does not store any personally identifiable information.


Provide Support

This is an element of our online chat system and tracks users movements across the site. It does not store any personal data relating to users.

9.3   Our site uses analytics services provided by Google Analytics. website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

9.4   The analytics service(s) used by our site use(s) Cookies to gather the required information.

9.5   The analytics service(s) used by our site use(s) the following Cookies:

Name of Cookie

First / Third Party





Google Analytics

Identifies shoppers and sessions.



Google Analytics

Determines new sessions/visits.



Google Analytics

Determines if the shopper is in a new session/visit.



Google Analytics

Saves the traffic source or campaign that explains how the shopper reached the site.



Google Analytics

Used to throttle request rate.



Google Analytics

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.



Google Analytics

Contains campaign related information for the user. When Google Analytics and AdWords accounts are linked, AdWords website conversion tags will read this cookie unless you opt-out.


9.6 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

9.7 The Company does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.

9.8 This Privacy Policy only covers the use of Cookies by AutoGlanz/Tetrachem. It does not cover the use of Cookies by any other 3rd-party or advertisers.


10.1 The Company web site may contain links to various 3rd-party web sites and the external web sites of our advertisers and/or 3rd-party partners. Each of these web sites may have a privacy policy that differs from that of the Company. This Policy does not cover the privacy policies of other web sites. We urge you to check the privacy policies of each web site that you may visit or interact with.

10.2 The only Voluntary Information that may be shared between Company and one of our partner web sites is that which pertains to information used in the furtherance of tracking an order and providing you with correct information regarding same.

10.3 Order information, including order numbers and amounts, may be available to the Company, affiliate merchants and 3rd-party affiliate program management companies, for accurate tracking purposes. The Company will not release this information to other parties unless you request it.

10.4 The Company provides banner and other advertising on its web site, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your privacy regarding these advertisements, please refer to Google’s (or other third party) privacy policies.


11.1 We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

11.2 The Company requires that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that the Company will not be liable for any losses or damages.

11.3 The Company limits access to personal information about users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.


You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, but we may at our discretion waive this charge.


13.1 The Company gives users the option to remove personally identifiable information from our list of active users.

13.2 You may also choose to opt-out of certain communications from the Company, such as our Newsletter.

13.3 If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at We will respond within 48 hours.

13.4 The Company is not responsible for removing personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.


The Company web site is maintained in the United Kingdom. If you are located outside of the U.K., by using the web site, you authorise the import of you information and its use, as specified in this Policy.


15.1 Use of and products/services are intended for persons who are eighteen (18) years or older, or business entities.

15.2 If proof comes to the attention of the Company that an individual user is under the age of eighteen (18) years, and is accessing our services and/or products without the consent, approval or authorisation of their parents or legal guardian, the Company will immediately terminate such account.


16.1 The Company reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Company.

16.2 The Company will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Company web site assumes that they have read and accepted this Policy, as it may be amended from time to time.


This Policy is accessible from the Home Page of the Company web site, under the link “Privacy Policy".


The Company never uses or installs spy ware on user computers, nor do we use spy ware to retrieve information from user computers.


IF YOU ARE A USER IN CALIFORNIA, USA: The State of California, USA, has passed legislation requiring certain specific disclosures be made available to California residents who use the Internet and provide information that may be used for marketing purposes. That legislation requires any business that discloses a customer's personal information (as defined by the “Act”) to any 3rd-party, for direct marketing purposes, to provide the customer a method for obtaining the names, addresses and certain other specified details of anyone who might have received that personal information. If you are a California resident you may request this information from Company by writing to: 
Unit 1C Arrow Court Industrial Estate 
HR5 3ER,
Attn: California, USA Privacy Rights.

or by sending an e-mail, with “California, USA Privacy Rights” in the subject line, to Tetrachem is not obligated to respond to more than one such request from User per calendar year.


The section titles used in this Policy are purely for convenience and carry with them no legal or contractual effect.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to


This Privacy Policy was last updated, and became effective, on 24/05/2018