FAQ – AutoGlanz AG Car Care

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! Things can change, that's why we will happily allow you to cancel your order before it is shipped Just drop us an email or give us a call and one of the team will be happy to help.

Once we have shipped your order things are a little different as we no longer have your items at our warehouse, for this please see our returns & refund policy HERE.

What if I want to speak to someone?

We want to speak to you too! Feel free to reach out to us on our Customer Support page with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will sometimes receive a reply the following Monday (we have families too), but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United Kingdom through the site you are currently browsing. For European/international sales please see our European website.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). Please see our Shipping policy page for more info

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Please see our full Return & Refund Policy for more info.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive & inspect the returned item(s). More infomation can be found on our Returns & Refunds page.

Still looking for answers?

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Satin Black Fossil Grey Arctic Teal Canary Yellow +11

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Empty 500ml Bottle | With Trigger and Label

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An empty 500ml with Trigger Spray. With or without label.

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De-Icer | De-icing Spray

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A fast-acting, ammonia-free, car windscreen de-icing spray formulated to rapidly melt frost and ice on your car glass!

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Rebound | Tyre and Rubber Cleaner

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From £10.20

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Removes dirt, grime & previous dressings from tyres and rubbers. The perfect choice to remove the browning and colour degradation from your tyres!

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Addiction Box | AutoGlanz Subscription Based Detailing Mystery Box

(40)

£25.00

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Monthly addiction box. Shipped out around the last day of every month - with useful products to have on the shelf. Extremely Popular!

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Moonshine | Alcohol Based Windscreen Cleaner

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From £10.20

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A streak-free car glass cleaner, formulated from over 12 months of development and research into glass cleaning.

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Primo | Bleeding Wheel Cleaner

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A ready to use, fast acting & effective bleeding wheel cleaner specifically formulated to remove iron fallout, brake dust & road grime while still being safe.

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Spritzer | Foaming Citrus Pre Wash

(8)

From £9.17

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Spritzer is a concentrated, mildly alkaline and non-caustic foaming citrus pre-wash with a lovely natural citrus scent. Does not degrade wax or protection.

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Mist | Anti Static Interior Detailer

(6)

From £11.22

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The ultimate, natural finish, anti-static interior detailer for keeping that new car interior look to your dashboard, interior plastics & vinyls.

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Vision | Water Repellent Glass Cleaner

(6)

From £12.25

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There’s one thing that the UK has too much of: Rain! With Vision - Water simply rolls off the surface and leaves you with a perfect vision of the road ahead.

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Bug Off | Bug & Grime Remover

(7)

From £8.15

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Ready for use Bug & Grime Remover with advanced thickening agents designed to cling to the surface once applied. Dissolves insects easily!

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Bubblicious | Premium Carnauba Shampoo

(9)

From £11.22

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A highly foaming, ph-neutral shampoo that contains carnauba wax. Cleans and protects your paint!

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Mystery product

(15)

£6.99

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Piste | pH Neutral Snowfoam

(8)

From £10.20

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An advanced, high foaming, pH neutral snow foam specifically formulated to offer the maximum amount of cleaning power whilst still boasting a neutral pH level.

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Clear 20L Bucket | Car Wash Bucket

(1)

£9.95

In stock

Transparent so you can see soiling & keep an eye on your water levels! A massive 20L capacity 3mm thickness with reinforced rim.

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Detailing Brush

£4.18

In stock

Can be used for purposes both inside and outside the car. See examples of what you can use it with!

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Piste Coloured Snow Foam | Premium Quality Coloured Snow Foam

(12)

£14.30

Blue Green Orange
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Available in 3 vibrant colours to suit everyone's taste! Which will you choose?

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TT Serum | Plastic & Rubber Rejuvenator

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From £17.37

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AutoGlanz TT Serum cleans and nourishes your rubber, plastic & vinyl surfaces as well as rejuvenating and protecting the finish.

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Laser Edge 320 Blue | Microfiber Cloth

(2)

£4.95

In stock

A great 40 x 40 cm microfiber towel, which can be used for almost all tasks. 320 GSM and borderless, so it can be used for all kinds of tasks.

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Spar-Tar | Tar & Glue Remover

(3)

From £11.22

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Remove those horrible small dark spots of tar that normally cannot be removed via regular cleaning methods.

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Leather Cleanse | Leather Cleaner

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Leather Cleanse is a delicate, yet highly effective leather, Alcantara and vinyl cleaner for cleaning leathers.

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FabriClean | Fabric Cleaner

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FabriClean is a powerful yet delicate upholstery cleaner and stain remover that can be used to remove dirt, grime, and water marks from fabrics.

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Prizm | Ceramic Spray Wax

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From £17.37

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Prizm is a Hybrid Ceramic Spray leaving long lasting protection and shine. An absolute pinnacle of spray wax and a top seller!

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Vision Glass Cloth | 3 Pack

(1)

£8.87

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Waffle Cloth dedicated to cleaning windows and glass. Can be used with any glass cleaner and is easy to maintain. Contains 3 pcs.

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