Help & FAQs

Browse frequently asked questions for quick answers



Can I cancel my order?

We completely get it, we change our minds too! Things can change, that's why we will happily allow you to cancel your order before it is shipped Just drop us an email or give us a call and one of the team will be happy to help.

Once we have shipped your order things are a little different as we no longer have your items at our warehouse, for this please see our returns & refund policy HERE.

What if I want to speak to someone?

We want to speak to you too! Feel free to reach out to us on our Customer Support page with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will sometimes receive a reply the following Monday (we have families too), but possibly sooner.


What countries do you ship to?

We currently ship to the United Kingdom through the site you are currently browsing. For European/international sales please see our European website.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). Please see our Shipping policy page for more info

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Please see our full Return & Refund Policy for more info.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive & inspect the returned item(s). More infomation can be found on our Returns & Refunds page.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.